Privacy Policy

How Happy Mind protects and respects your family's privacy

Last updated: January 2025

Our Commitment to You

At Happy Mind, we understand that your child's privacy and your family's trust are precious. This Privacy Policy explains how we collect, use, protect, and share information when you use our services.

Information We Collect

Personal Information

  • Child's name, age, and date of birth
  • Parent/guardian contact information (name, phone, email, address)
  • Emergency contact details
  • Medical history and special needs information
  • Insurance information

Therapeutic Information

  • Assessment results and therapy notes
  • Progress reports and goal tracking
  • Photos/videos for therapy documentation (with explicit consent)
  • Communication logs between therapists and families

Website Usage

  • Browser type and version
  • Pages visited and time spent
  • IP address and location data
  • Device information
How We Use Your Information
  • Providing Services: To deliver therapeutic services and monitor your child's progress
  • Communication: To schedule appointments, share updates, and communicate with families
  • Safety: To ensure your child's safety and well-being during sessions
  • Legal Compliance: To comply with healthcare regulations and legal requirements
  • Quality Improvement: To improve our services and develop better therapeutic approaches
  • Billing: To process payments and insurance claims
Information Protection & Sharing

How We Protect Your Information

  • Secure, encrypted storage systems
  • Limited access on a need-to-know basis
  • Regular security assessments and updates
  • Staff training on confidentiality and privacy
  • Compliance with healthcare privacy regulations (HIPAA equivalent in Pakistan)

When We May Share Information

  • With Your Consent: When you explicitly authorize sharing
  • Healthcare Providers: With your child's doctor or school (with permission)
  • Legal Requirements: When required by law or court order
  • Safety Concerns: To prevent harm to your child or others
  • Insurance: For billing and claims processing
Your Rights & Choices

You have the right to:

  • Access: Request copies of your child's records
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request deletion of information (subject to legal requirements)
  • Restrict Processing: Limit how we use your information
  • Withdraw Consent: Revoke permission for non-essential uses
  • Data Portability: Receive your information in a portable format
Cookies & Website Data

Our website uses cookies to improve your experience. We use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: To understand how you use our site
  • Preference Cookies: To remember your settings

You can control cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Happy Mind - Inclusive Clinic & Daycare

📍 Wapda Town, Lahore, Pakistan

📱 WhatsApp: +92 316 1416192

✉️ Email: info@happymind.pk

🕒 Mon-Fri: 8AM-6PM, Sat: 9AM-3PM

Questions About Your Privacy?

We're here to help! Contact us anytime about your privacy concerns.